Refund policy
This policy applies to paid TJ SafeFrame Studio plans offered by TJ NOVA LTD, company number 17308318. The free checker never requires payment. Questions and refund requests may be sent to support@tjnovaltd.com.
Cancellation
You may cancel a subscription before its next renewal. Cancellation prevents future renewal charges, and access normally continues until the end of the paid period unless applicable law requires a different result. Removing an account does not automatically cancel an external billing agreement, so use the billing portal or contact support.
Eligible refund requests
If a paid feature materially fails, you are charged twice, or you do not recognize or authorize a charge, contact support within 14 days and include the order reference, account email, date and a short explanation. We review requests fairly, investigate payment records and follow mandatory consumer law in your location.
Cases normally not refundable
Except where law requires otherwise, refunds are normally unavailable for completed billing periods that were substantially used, change-of-mind after substantial use, policy abuse, incompatible unsupported devices, or failure caused solely by a third-party platform changing its interface after our latest documented update. This does not remove statutory rights.
Effect on paid rights
A successful refund, chargeback or resolved payment dispute revokes the related paid entitlement. Your free checker access remains available. If only part of an order is refunded, the associated rights may be adjusted in proportion to the refund. Approved refunds return through the original payment method and processor timing may vary.
Production boundary
Local acceptance and preview environments do not move money and cannot create a real refund. Only a confirmed production order from the TJ payment Hub is eligible for a payment refund. Never send complete card details by email.
退款政策
本政策适用于 TJ NOVA LTD（公司编号 17308318）提供的 TJ SafeFrame Studio 付费套餐，免费检测器无需付款。问题与退款请求可发送至 support@tjnovaltd.com。
取消订阅
你可以在下次续费前取消订阅。取消后不再产生未来续费，访问通常持续到已付费周期结束，适用法律另有规定除外。删除账户不一定会自动取消外部计费协议，请使用账单门户或联系支持。
可受理的退款请求
如付费功能发生重大故障、重复扣费或出现未识别和未授权的扣费，请在十四日内联系我们，并提供订单编号、账户邮箱、日期和简要说明。我们会公平审核支付记录并遵守所在地强制性消费者法律。
通常不退款的情形
除法律另有要求外，已经大量使用的完整计费周期、使用后改变主意、滥用政策、不受支持的设备不兼容，或第三方平台在我们最近一次记录更新后自行改变界面所导致的问题，通常不予退款。这不影响法定权利。
退款后的权益
退款成功、拒付或支付争议处理完成后，相关付费权益会被撤销，免费检测器仍可使用。部分退款可能按比例调整对应权益。批准的款项会原路退回，到账时间取决于支付处理方。
生产边界
本地验收和预览环境不产生资金交易，也不能创建真实退款。只有 TJ 支付 Hub 确认的生产订单才具备退款条件。请勿通过邮件发送完整银行卡信息。